Ninna Cecilie Jensen

DK-7160 Tørring
nivaliss.dk

Ninna Cecilie Jensen

Communications Specialist | Customer Service Manager | Project Manager | Business Process Optimization Nerd

Skillset

Communication & Customer Care
Business & Process Optimization
Project Management
Digital Communication

Social Profiles

Professional Profile

  • 2019-now Customer Service Manager with Webshipper the complete ecommerce shipping solution
  • 2018-19 Working directly with customer service and support with Orsted and Yousee.
  • 2017 employed as Marketing Coordinator with AUTOproff Denmark A/S & later Vemco Group A/S.
  • 2016 bachelor graduate of the School of International Business Communication at University of Southern Denmark.
  • A certified sales assistant with 5+ years of experience in customer service.
  • Possess comprehensive knowledge in oral communication in English and of creative, dynamic webdesign.
  • Successfully managed to gain A+ in eight of thirteen graded courses at university.

Energy drinks while coding

Lines of code written

Websites created

+

Happy customers

What I can do

My Services

Documentation, Text development & Translations

I have structured and built a comprehensive knowledge center externally for customers with more than 200 support guides and click-through articles. Also, I have created internal knowledge centers both in Nuclino but also Confluence, to ensure all colleagues had all the tools required to be successful in their day to day operations

Communication

Communication is about understanding the target audience and ensuring the correct meaning is transmitted in the correct type of language. Once the target audience is defined, I am able to account for whichever elements is crucial when communicating both verbally and non-verbally to the specified audience.

Business optimization

I am talented in finding holes or detours. Places where business tasks slip between the cracks or take the long way around. With a keen eye, I am able to catch these tasks and ensure they don’t fall all the way to into the abyss. This all done with a solid commercial understanding of any business situation and the parameters defined.

Clear code

I am able to write pure HTML, PHP and CSS from scratch and can develop websites according to the specified need. I can incorporate JS and Jquery within my work and create more dynamic websites with transitions and interactions for the user.

Responsive design

I am able to combine my creative skills with my knowledge in web design to create powerful, dynamic and contemporary responsive designs weather it is in CMS or frameworks such as Bootstrap

Graphic art

With full understanding of Adobe Photoshop, InDesign, XP, Bridge, Image Ready, Inkscape & Gimp, I am able to create multiple layered artwork to add to the overall experience of digital material.

I am currently employed full-time with Webshipper Aps - an nShift product

Contact me

Resume

My experience and education

Experience

Technical Customer Service Manager

  • Daily management of the Support team
  • Customer Service training of employees
  • Recruitments
  • Customer Support
  • Structuring and defining processes
  • Connecting developers, carriers and ecommerce systems

Webshipper

Oct 2019 - now

Customer Support Service

  • Answering calls from customers
  • Sales and orders
  • Technical support

yousee A/S

Jan 2019 - Oct 2019

Customer Service Consultant

  • Sorting and managing customer mails
  • Handling orders and cancellations
  • Booking electricity

Orsted A/S

2018 - 2019

Marketing Coordinator

  • Design, develop & produce marketing material
  • Plan Convention in France (MAPIC)
  • Text development & translations
  • Wordpress administration
  • Social Media, SEO and Goole Adwords
  • General office tasks

Vemco Group A/S

2017 - 2018

Marketing Coordinator

  • Design, develop & produce marketing material
  • Text development & translations
  • Web design & development
  • Social Media Manager
  • Customer Support & administration

AUTOproff Denmark A/S

2017 - 2017

Web administrator

  • Content management
  • Web design
  • Communicating with citizens and representatives of various interest groups in Skodborg

Skodborg.dk

2015 - Present

Marketing assistant

  • Develop marketing material for various companies
  • Text development for social media and digital content
  • Web design & development

Ecommerce Hero

Hilding Anders, House Doctor, LASS og Home Energicenter
2016 - Present

Other experience

Kinder garten teacher

  • Taking care of children
  • Creating activities with and for children
  • Cleaning & cooking

Vestervang Børnehave

2013

Sales assistent

  • Sales and servicing customers
  • Creating and designing store layout
  • Office routines

Cowboyland Jeans Store / Location Jeans Store

2004 - 2016

Education

Bachelor in International Business Communication, English, It & Webcommuncation

The education combines lessons in english on a high level with web communication and IT skills in a organizational context.

University of Southern Denmark

2013 - 2016

Sales Assistent

A sales assitent works with sales and regular tasks in a retail store. During the education I was instructed in sales and was taught how to guide and service customers.

Cowboyland Jeans store / Location Jeans Store

2004 - 2006

HHX

In Business College I have received lessons in common courses and language courses as well as courses of company finances, marketing and legal conditions.

Vejen Business College

2001 - 2004

Language

Danish
English
German
Norwegian
Swedish

I have begun working on a more complex and extensive website to hopefully inspire and show some of the latest trends and design ideas available. Stay tuned for more details.

Portfolio

troopersforcharity.dk

Wordpress 2022 - ongoing

fishone.dk

Wordpress 2021 - ongoing

sif-skodborg.dk

Wordpress 2017

Contact

Drop me a line. I'd love to hear from you.